Purpose:
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Assess and enhance business analysis processes.
Description:
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Establish Measures: Define performance metrics.
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Analyze Performance: Regularly assess and report results.
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Take Action: Implement preventive, corrective, or developmental measures.
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Continuous Improvement: Use findings to guide future tasks.
Inputs:
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Business Analysis Approach
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Defines deliverables, activities, techniques.
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Tailored for performance objectives.
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Performance Objectives
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Describes desired outcomes.
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Elements:
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Performance Analysis
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Varies in formality.
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Tailored for reviewers.
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Assessment Measures
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Use or define measures.
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Include accuracy, effectiveness, etc.
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Analyze Results
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Compare against measures.
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Consider stakeholder perspective.
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Recommend Actions
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Preventive, corrective, improvement.
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Result in changes to approach, processes.
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Guidelines & Tools
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Organizational Standards: Metrics for analysis work
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Metrics & KPIs: Performance metrics.
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Techniques
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Brainstorming: Idea generation.
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Interviews: Performance assessment.
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Item Tracking: Issue resolution.
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Lessons Learned: Recommend changes.
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Observation: Performance witnessing.
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Survey/Questionnaire: Stakeholder feedback.
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Workshops: Idea generation.
Stakeholders
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Domain Experts
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Set expectations
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Provide feedback
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Project Manager
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Informed on progress
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Consulted for changes
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Sponsor
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Needs performance reports
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Sponsors improvement initiatives
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Outputs
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Performance Assessment
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Compares planned vs. actual
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Identifies variances
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Proposes solutions
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