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Measure Solution Performance

Purpose

  • Measure Solution Performance:

    • Define measures

    • Evaluate solution effectiveness and value

Description

  • Performance Measures:

    • Determine solution value

    • Based on solution, context, and organization's values

  • Role of Business Analyst:

    • Collect measures with stakeholders

    • Essential if no built-in measures

  • Assessment Methods:

    • KPIs: Aligned with enterprise goals

    • Process Targets: Benchmarks for effectiveness

    • Software Tests: Evaluate functionality and performance

Inputs

  • Business Objectives: Measurable goals.

  • Implemented Solution: Existing solution.

Elements

  • Define Performance Measures

    • Quantitative: Numeric.

    • Qualitative: Subjective.

  • Validate Measures

    • Align with higher-level goals.

    • Stakeholder validation.

  • Collect Measures

    • Appropriate sampling.

    • Consider timing.

    • Recent data.

  • Using Qualitative Measures

    • Facilitate value estimation.

    • Stakeholder consensus.

Guidelines and Tools

  • Change Strategy: Implementing value-driven changes.

  • Future State Description: Defining new components and expected value.

  • Requirements (validated): Evaluated set of requirements.

  • Solution Scope: Boundaries for measurement.

Techniques

  • Acceptance and Evaluation Criteria: Defining acceptable performance.

  • Benchmarking and Market Analysis: Setting measures and levels.

  • Business Cases: Aligning objectives and measures.

  • Data Mining: Analyzing performance data.

  • Decision Analysis: Assisting in measurement determination.

  • Focus Groups: Providing subjective insights.

  • Metrics and KPIs: Measuring performance.

  • Non-Functional Requirements Analysis: Defining solution characteristics.

  • Observation: Providing feedback or reconciling results.

  • Prototyping: Simulating solutions for measurement.

  • Survey or Questionnaire: Gathering opinions on performance.

  • Use Cases and Scenarios: Defining expected outcomes.

  • Vendor Assessment: Evaluating vendor performance measures.

Stakeholders

  • Customer: Feedback on performance.

  • Domain Expert: Provides measurements.

  • End User: Contributes value, gives feedback.

  • Project Manager: Manages tasks.

  • Sponsor: Approves measures.

  • Regulator: Sets constraints.

Outputs

  • Solution Performance Measures: Indicates performance.

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