Purpose:
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Establish and maintain effective relationships with stakeholders.
Description:
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Process Overview:
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Conduct stakeholder analysis.
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Identify stakeholders.
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Define collaboration and communication.
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Plan for stakeholder risks.
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Stakeholder Analysis:
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Identify stakeholders.
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Analyze characteristics.
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Approaches and Planning:
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Define collaboration and communication.
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Plan for risks.
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Managing Complexity:
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Adapt to larger groups.
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Inputs:
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Needs: Understand business impact for stakeholder identification.
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Approach: Integrate for consistency.
Elements:
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Stakeholder Analysis
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Identification: Identify stakeholders and analyze impact.
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Repetition: Continuously analyze throughout.
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Thoroughness: Detailed lists prevent oversight.
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Sources: Utilize organizational charts, sponsors, contracts, etc.
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Roles
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Identification: Identify stakeholder roles for contribution understanding.
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Attitudes
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Analysis: Analyze stakeholder attitudes for tailored engagement.
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Decision Making
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Authority: Determine authority for collaboration.
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Influence
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Evaluation: Assess influence for buy-in strategies.
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Collaboration Planning
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Approaches: Plan considering timing, tools, etc.
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Communication Needs
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Evaluation: Assess communication requirements.
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Planning: Document in a communication plan.
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Guidelines and Tools
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Business Analysis Performance Assessment: Review past assessments.
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Change Strategy: Enhance stakeholder impact assessment.
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Current State Description: Understand context for analysis.
Techniques
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Brainstorming: Generate stakeholder list.
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Business Rules Analysis: Identify rule-originating stakeholders.
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Document Analysis: Review organizational assets.
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Interviews: Gain insights from stakeholders.
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Lessons Learned: Learn from past experiences.
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Mind Mapping: Visualize stakeholder relationships.
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Organizational Modeling: Identify unique needs.
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Process Modeling: Categorize stakeholders by processes.
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Risk Analysis: Identify and manage risks.
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Scope Modeling: Define solution boundaries.
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Stakeholder List/Map/Personas: Depict relationships.
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Survey/Questionnaire: Identify stakeholder characteristics.
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Workshops: Engage stakeholders for insights.
Stakeholders:
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Customers: External input.
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Domain Expert: Identify stakeholders, take roles.
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End Users: Crucial internally.
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Project Manager: Collaborates.
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Regulator: Mandates involvement.
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Sponsor: Requests engagement.
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Supplier: External contribution.
Outputs:
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Stakeholder Approach:
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Lists stakeholders, roles.
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Defines communication strategies.
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