Purpose
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Identify and Align Value
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Understand differences between potential and actual value.
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Recommend actions to align them.
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Description
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Solution Evaluation Tasks
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Measure, analyze, and address causes of poor performance.
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Recommend Actions
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Aggregate assessments to improve performance and value.
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Recommendations
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Enhance Solution Value
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Replace, retire, or enhance the solution.
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Consider long-term effects and stakeholder contributions.
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Adjust the organization for optimal performance and value.
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Inputs
Enterprise Limitation
Current performance and goal limitations.
Solution Limitation
Constraints impacting solution effectiveness.
Elements
Adjust Solution Performance Measures
Analysis Needed
Evaluate and define improved performance measures.
Recommendations
General Recommendations
Consider no action, adjusting external factors, or resetting expectations.
Do Nothing
Recommended if change value is low or risks are high.
Organizational Change
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Automate/Simplify Work: Re-engineer activities.
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Improve Information Access: Enhance staff information.
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Reduce Interface Complexity: Simplify for clarity.
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Eliminate Redundancy: Consolidate to cut costs.
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Avoid Waste: Remove non-value activities.
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Identify Additional Capabilities: Explore future options.
Retire the Solution
Replace ineffective solutions. Consider:
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Cost vs. Investment: Compare ongoing and initial costs.
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Opportunity Cost: Evaluate alternatives.
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Necessity: Recognize lifespan limits.
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Sunk Cost: Focus on future benefits.
Guidelines and Tools
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Business Objectives
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Evaluate and measure solution performance.
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Current State Description
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Context for work and alternative assessment.
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Solution Scope
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Define boundaries for evaluation.
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Techniques
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Data Mining
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Predict solution performance.
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Decision Analysis
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Assess impact of actions on performance issues.
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Financial Analysis
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Evaluate costs and benefits.
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Focus Groups
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Adjust performance measures and find improvement opportunities.
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Organizational Modelling
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Demonstrate potential organizational changes.
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Prioritization
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Determine the value of actions for performance improvement.
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Process Analysis
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Find opportunities in related processes.
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Risk Analysis and Management
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Evaluate outcomes under specific conditions.
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Survey or Questionnaire
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Gather stakeholder feedback on value and metrics.
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Stakeholders
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Customer: Direct users/consumers.
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Domain Expert: Offers value enhancement suggestions.
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End User: Solution users, both customers and internal staff.
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Regulator: Ensures legal compliance.
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Sponsor: Provides funding for implementation.
Outputs
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Recommended Actions: Enhancements for solution value.
